Customer Service
- Shipping Policy
- Return Policy
- Availability
- Privacy Policy
- Safe & Secure Shopping
- Problems Receiving Fabrik Addict Email
- Right To Alter Terms & Conditions
- Shipping Policy
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All orders are shipped free of charge when shipped within the United States. We Ship ASAP. Orders placed after 2:00pm EST will be processed the following business day.
Orders where Bill to and Ship to information do not match are subject to further verification.
Please enter your billing information exactly as it appears on your credit card statement. We verify all information such as name, address, and telephone number before processing any orders. Orders with different billing and shipping addresses may cause delays when processing the order. - Return Policy
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Fabrik Addict stands by the products it makes. We believe in quality and we will not be happy until you are. So, if our products have failed you in any way, please return them and we will either exchange them or give you your money back.
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We will issue a full refund on receipt of unused goods. The goods are your responsibility until they reach us. For your own protection, we recommend that you send the goods using a delivery service that insures you for the value of the goods. You can return your purchase for up to 30 days from the delivery date.
- Availability
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All goods are subject to availability and may be changed at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund. Fabrik Addict will contact you to arrange this via email.
- Privacy Policy
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This is Fabrik Addict's ("Fabrik Addict") online privacy policy ("Policy"). This policy applies only to activities Fabrik Addict engages in on its website and does not apply to Fabrik Addict activities that are "offline" or unrelated to the website. Fabrik Addict collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the Fabrik Addict website can include information such as the type of browser you are using, browsing patterns, originating web pages, number of visits to Fabrik Addict, vehicle selections, items viewed, pages viewed, and the length of the visit to the website.
You may also be asked to provide personally identifiable information on the Fabrik Addict website, which may include your name, address, telephone number, and e-mail address. In addition, if a purchase is made, we collect credit card information, billing and shipping address, customer information, vehicle information, and prior purchases. This information can be gathered when feedback or e-mails are sent to Fabrik Addict, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information. You may always choose not to provide the requested information, but you then may not be able to participate in the particular activity that requires such information. If you do provide us with your personally identifiable information, you agree that we may contact you to provide you with information we believe may be of interest to you.
Use and Disclosure Information.
We do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to confirm and process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, to obtain reviews, ratings or testimonials relating to your experience with Fabrik Addict products purchased, and for statistical purposes for improving our site. We will disclose your personally identifiable information to third parties for tracking purposes, to charge your credit card (or process your check or money order, as appropriate), fill your order, improve the functionality of our site, perform statistical and data analyses, deliver your order and deliver promotional emails to you from us.
- Safe & Secure Shopping
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The Fabrik Addict Security Guarantee protects you while you shop at Fabrik Addict so that you never have to worry about credit card safety. We guarantee that every transaction you make at Fabrik Addict will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Fabrik Addict. Fabrik Addict servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Firefox, Microsoft Internet Explorer, AOL, and Apple's Safari's browser. This ensures that only Fabrik Addict can read your personal information. We reveal only the last four digits of your credit card numbers when confirming an order. We will, however, transmit the entire credit card number to the appropriate credit card company during order processing.
Fabrik Addict has also obtained a SSL certificate. When you enter a secured portion of our site, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to an Fabrik Addict Web server, not to an unknown or unauthorized server.
Ultimately, your personal information is protected by the password you created when you registered for an account at Fabrik Addict on the "Log-In / My Account" page. Please keep this password confidential. No representative of Fabrik Addict will ever ask you for your password. The confidentiality of your password is yours to protect.
- Problems Receiving Fabrik Addict Email
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If you have emailed any of our departments, but have not received a response, it may be that our email replies are being blocked by your browser settings, spam filters or by your internet service provider (ISP).
Even legitimate commercial email, like email from our customer service departments or Order Status notifications can be blocked. If you believe this is happening, you may be able to add us to your Safe Sender List or address book to eliminate the problem. You may also want to review the help section of your email program or contact your ISP and see how to loosen the settings that filter or block email that you receive.
Once you've made changes to your settings, email us once more and we'll gladly answer your question again. If you still do not receive a reply, email us with "Contact Requested" in the subject line with your telephone number in the body of the email and one of our friendly customer service representatives will promptly contact you.
- Right to Alter Terms and Conditions
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We reserve the right to alter these terms and conditions without notice from time to time


